Last updated: July 24, 2026

Return Period

You have 30 calendar days from the delivery date shown on your tracking information to initiate a return. Any return request received after this window cannot be accepted.

Who Pays for Return Shipping

We cover the cost of return shipping for all returns within the contiguous United States. A prepaid return shipping label is provided at no charge to you. There are no restocking fees and no hidden handling charges.

How to Start a Return

  1. Email info@spanxxshop.it.com with your order number and a brief explanation of the return reason (e.g., changed mind, too small, defective seam).
  2. Our support team will respond with a return authorization number (RMA) and a prepaid shipping label, typically within one business day.
  3. Print the label, package your item securely, and drop it off at the carrier’s nearest location within the required time.

Return Mailing Address

All returns must be mailed to:

Spanxxshop Returns

201 Wilcrest Dr, Houston, TX 77042, United States

We do not accept in-person drop-offs at this address.

Item Condition — Remorse Returns

A “remorse return” applies when you change your mind about a purchase. For these returns to be accepted:

  • The item must be unworn and unwashed.
  • All original hang tags and packaging must be intact and included.
  • The item must be free of stains, odors, pet hair, or visible wear.

For intimate garments (shapewear briefs, thongs, bodysuits, and any style with a hygiene liner), the adhesive hygiene strip must be fully intact and unpeeled. Any intimate item returned without the hygiene strip will not be eligible for a refund.

Item Condition — Defective Returns

If you receive a product with a manufacturing defect (for example: ripped seam, detached clasp, broken zipper, or fabric flaw), the condition requirements above do not apply. You may return the defective item even if tags are removed or the hygiene strip is no longer intact. Please describe the defect when you email us so we can expedite the inspection process and send a replacement if desired.

Packaging Your Return

Please return items in protective packaging to avoid damage during transit. Using the original shipping box or a similar sturdy box is recommended. Attach the prepaid label securely and keep the drop-off receipt until your refund is processed.

Refund Processing

Once we receive your package:

  • Our team inspects the item within 1–2 business days.
  • If the return is approved, the refund is issued to the original payment method.
  • You will receive an email confirmation when the refund has been processed.
  • After we issue the refund, your bank or payment provider may take 7–10 business days to post the credit to your account.

Exchanges

We do not process direct exchanges for remorse returns. If you need a different size or color, return the original item for a refund and place a new order for the preferred style. If your item is defective, contact us to arrange a direct exchange for the exact same product, subject to stock availability.

Return Shipping Responsibility for Lost Packages

We recommend keeping your drop-off receipt until the return shows movement in the carrier’s tracking system. If a return package is lost on its way back to us, we will use the tracking to help locate it. If the package cannot be located, we may be unable to process a refund without proof of shipment.